{"id":5584,"date":"2022-08-04T11:09:59","date_gmt":"2022-08-04T04:09:59","guid":{"rendered":"https:\/\/quatang5sao.com\/?page_id=5584"},"modified":"2022-08-04T11:10:30","modified_gmt":"2022-08-04T04:10:30","slug":"chinh-sach-chung","status":"publish","type":"page","link":"https:\/\/quatang5sao.com\/en\/chinh-sach-chung\/","title":{"rendered":"Ch\u00ednh s\u00e1ch chung"},"content":{"rendered":"<p><strong>I. H\u00ccNH TH\u1ee8C THANH TO\u00c1N<\/strong><br>Qu\u00fd kh\u00e1ch vui l\u00f2ng xem <a href=\"https:\/\/quatang5sao.com\/en\/huong-dan-thanh-toan\/\">H\u00ecnh th\u1ee9c thanh to\u00e1n<\/a>.<br><strong>II. CH\u00cdNH S\u00c1CH V\u1eacN CHUY\u1ec2N<\/strong><br>Qu\u00fd kh\u00e1ch vui l\u00f2ng xem <a href=\"https:\/\/quatang5sao.com\/en\/chinh-sach-van-chuyen\/\">Ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n<\/a>.<br><strong>III. CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 V\u00c0 HO\u00c0N TI\u1ec0N<\/strong><br>Qu\u00fd kh\u00e1ch vui l\u00f2ng xem <a href=\"https:\/\/quatang5sao.com\/en\/chinh-sach-doi-tra-hang\/\">Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 h\u00e0ng<\/a>.<br><strong>IV. CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH<\/strong><br>Qu\u00fd kh\u00e1ch vui l\u00f2ng xem <a href=\"https:\/\/quatang5sao.com\/en\/chinh-sach-bao-hanh\/\">Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m<\/a>.<br><strong>V. CH\u00cdNH S\u00c1CH B\u1ea2O M\u1eacT TH\u00d4NG TIN<\/strong><br>Qu\u00fd kh\u00e1ch vui l\u00f2ng xem <a href=\"https:\/\/quatang5sao.com\/en\/chinh-sach-bao-mat\/\">Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt th\u00f4ng tin<\/a>.<br><strong>VI. CH\u00cdNH S\u00c1CH QUY TR\u00ccNH X\u1eec L\u00dd KHI\u1ebeU N\u1ea0I<\/strong><br><strong>A. \u0110\u1ed1i t\u01b0\u1ee3ng v\u00e0 h\u00ecnh th\u1ee9c khi\u1ebfu n\u1ea1i<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u0110\u1ed1i t\u01b0\u1ee3ng khi\u1ebfu n\u1ea1i:<br>L\u00e0 t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n c\u00f3 s\u1eed d\u1ee5ng c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 do Qu\u00e0 T\u1eb7ng 5 Sao cung c\u1ea5p (tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u1ee7y quy\u1ec1n cho ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p).<\/li><li>H\u00ecnh th\u1ee9c khi\u1ebfu n\u1ea1i:<br>Kh\u00e1ch h\u00e0ng khi c\u00f3 khi\u1ebfu n\u1ea1i, ph\u1ea3n \u00e1nh v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 do Qu\u00e0 T\u1eb7ng 5 Sao cung c\u1ea5p c\u00f3 th\u1ec3 khi\u1ebfu n\u1ea1i tr\u1ef1c ti\u1ebfp t\u1ea1i Tr\u1ee5 s\u1edf c\u00f4ng ty ho\u1eb7c c\u00e1c v\u0103n ph\u00f2ng \u0111\u1ea1i di\u1ec7n ho\u1eb7c gi\u00e1n ti\u1ebfp b\u1eb1ng c\u00e1ch g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn s\u1ed1 hotline c\u1ee7a c\u00f4ng ty, g\u1eedi mail, g\u1eedi v\u0103n b\u1ea3n ho\u1eb7c c\u00e1c h\u00ecnh th\u1ee9c kh\u00e1c\u2026<\/li><li>Nguy\u00ean t\u1eafc gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i:<br>Ch\u00fang t\u00f4i gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i v\u1edbi ph\u01b0\u01a1ng ch\u00e2m h\u1eefu ngh\u1ecb, h\u1ee3p t\u00e1c, hai b\u00ean c\u00f9ng c\u00f3 l\u1ee3i.<br>Qu\u00e0 T\u1eb7ng 5 Sao c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i v\u00e0 kh\u00f4ng gi\u1ea3i quy\u1ebft c\u00e1c khi\u1ebfu n\u1ea1i kh\u00f4ng c\u00f3 c\u01a1 s\u1edf, b\u1eb1ng ch\u1ee9ng ho\u1eb7c kh\u00f4ng tr\u1ef1c thu\u1ed9c \u0111\u01a1n v\u1ecb gi\u1ea3i quy\u1ebft.<br><strong>B. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/strong><br>B\u01b0\u1edbc 1. Ti\u1ebfp nh\u1eadn v\u00e0 ph\u1ea3n h\u1ed3i khi\u1ebfu n\u1ea1i<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>M\u1ecdi nh\u00e2n vi\u00ean thu\u1ed9c Qu\u00e0 T\u1eb7ng 5 Sao \u0111\u1ec1u c\u00f3 tr\u00e1ch nhi\u1ec7m ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh, khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li><li>G\u1eedi v\u0103n b\u1ea3n ph\u1ea3n h\u1ed3i khi\u1ebfu n\u1ea1i trong v\u00f2ng 03 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c khi\u1ebfu n\u1ea1i (\u0111\u1ed1i v\u1edbi khi\u1ebfu n\u1ea1i b\u1eb1ng v\u0103n b\u1ea3n, email, \u0111i\u1ec7n tho\u1ea1i\u2026)<br>B\u01b0\u1edbc 2: X\u00e1c minh, x\u1eed l\u00fd<\/li><li>Sau khi ti\u1ebfp nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh, khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ed9 ph\u1eadn ti\u1ebfp nh\u1eadn s\u1ebd ch\u1ee7 \u0111\u1ed9ng ki\u1ec3m tra, gi\u1ea3i quy\u1ebft trong ph\u1ea1m vi ch\u1ee9c n\u0103ng v\u00e0 quy\u1ec1n h\u1ea1n c\u1ee7a m\u00ecnh.<\/li><li>C\u00e1c khi\u1ebfu n\u1ea1i kh\u00f4ng thu\u1ed9c th\u1ea9m quy\u1ec1n gi\u1ea3i quy\u1ebft c\u1ee7a b\u1ed9 ph\u1eadn ti\u1ebfp nh\u1eadn s\u1ebd \u0111\u01b0\u1ee3c ph\u1ed1i h\u1ee3p chuy\u1ec3n c\u1ea5p cao h\u01a1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft theo th\u1ea9m quy\u1ec1n (Kh\u00f4ng qu\u00e1 \u00bd ng\u00e0y k\u1ec3 t\u1eeb khi ti\u1ebfp nh\u1eadn).<br>B\u01b0\u1edbc 3: \u0110\u01a1n v\u1ecb, C\u00e1 nh\u00e2n c\u00f3 th\u1ea9m quy\u1ec1n xem x\u00e9t, gi\u1ea3i quy\u1ebft<\/li><li>\u0110\u01a1n v\u1ecb, c\u00e1 nh\u00e2n thu\u1ed9c th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a Qu\u00e0 T\u1eb7ng 5 Sao ti\u1ebfn h\u00e0nh ki\u1ec3m tra, x\u00e1c minh th\u00f4ng tin khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra k\u1ebft lu\u1eadn cu\u1ed1i c\u00f9ng<br>B\u01b0\u1edbc 4: Tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng<\/li><li>Khi c\u00f3 k\u1ebft qu\u1ea3 ki\u1ec3m tra, x\u00e1c minh Qu\u00e0 T\u1eb7ng 5 Sao s\u1ebd tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng theo nhi\u1ec1u h\u00ecnh th\u1ee9c: G\u1ecdi \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ebfn g\u1eb7p tr\u1ef1c ti\u1ebfp, g\u1eedi v\u0103n b\u1ea3n ph\u00fac \u0111\u00e1p, g\u1eedi mail\u2026\u2026t\u00f9y theo h\u00ecnh th\u1ee9c khi\u1ebfu n\u1ea1i ban \u0111\u1ea7u.<\/li><li>N\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi k\u1ebft qu\u1ea3 gi\u1ea3i quy\u1ebft: Trong th\u1eddi gian 7 ng\u00e0y k\u1ebf ti\u1ebfp b\u1ed9 ph\u1eadn ch\u1ee9c n\u0103ng c\u00f3 tr\u00e1ch nhi\u1ec7m ki\u1ec3m tra l\u1ea1i t\u1eeb \u0111\u1ea7u th\u00f4ng tin khi\u1ebfu n\u1ea1i v\u00e0 ph\u00fac \u0111\u00e1p cho kh\u00e1ch h\u00e0ng.<br>B\u01b0\u1edbc 5: K\u1ebft th\u00fac khi\u1ebfu n\u1ea1i<\/li><li>L\u01b0u h\u1ed3 s\u01a1 v\u00e0 k\u1ebft th\u00fac khi\u1ebfu n\u1ea1i<br><strong>C. Th\u1eddi h\u1ea1n gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/strong><\/li><li>Th\u1eddi h\u1ea1n gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i l\u1ea7n \u0111\u1ea7u t\u1ed1i \u0111a kh\u00f4ng qu\u00e1 10 ng\u00e0y, l\u1ea7n 2 t\u1ed1i \u0111a kh\u00f4ng qu\u00e1 7 ng\u00e0y l\u00e0m vi\u1ec7c (kh\u00f4ng k\u1ec3 ng\u00e0y ngh\u1ec9 v\u00e0 ng\u00e0y l\u1ec5) k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li><\/ul>\n\n\n\n<p>M\u1ecdi th\u1eafc m\u1eafc, khi\u1ebfu n\u1ea1i, c\u1ea7n gi\u1ea3i \u0111\u00e1p v\u1ec1 ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt kh\u00e1ch h\u00e0ng, c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i theo th\u00f4ng tin li\u00ean h\u1ec7 sau:<\/p>\n\n\n\n<p><strong>5 Star Gifts<\/strong><br>C\u01a1 s\u1edf 1: S\u1ed1 1 &#8211; L\u0129nh Nam &#8211; Ho\u00e0ng Mai &#8211; H\u00e0 N\u1ed9i<br>C\u01a1 s\u1edf 2: S\u1ed1 214 &#8211; V\u00f5 V\u0103n Ng\u00e2n &#8211; B\u00ecnh Th\u1ecd &#8211; Th\u1ee7 \u0110\u1ee9c &#8211; TP HCM<br>Email: <a href=\"mailto:quatang236@gmail.com\">quatang236@gmail.com<\/a><br>Website: <a href=\"https:\/\/quatang5sao.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/quatang5sao.com\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>I. H\u00ccNH TH\u1ee8C THANH TO\u00c1NQu\u00fd kh\u00e1ch vui l\u00f2ng xem H\u00ecnh th\u1ee9c thanh to\u00e1n.II. CH\u00cdNH S\u00c1CH V\u1eacN CHUY\u1ec2NQu\u00fd kh\u00e1ch vui l\u00f2ng xem Ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n.III. CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 V\u00c0 HO\u00c0N TI\u1ec0NQu\u00fd kh\u00e1ch vui l\u00f2ng xem Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 h\u00e0ng.IV. CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NHQu\u00fd kh\u00e1ch vui l\u00f2ng xem Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m.V. [&#8230;]","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5584","page","type-page","status-publish","hentry"],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/quatang5sao.com\/en\/wp-json\/wp\/v2\/pages\/5584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quatang5sao.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quatang5sao.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quatang5sao.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/quatang5sao.com\/en\/wp-json\/wp\/v2\/comments?post=5584"}],"version-history":[{"count":1,"href":"https:\/\/quatang5sao.com\/en\/wp-json\/wp\/v2\/pages\/5584\/revisions"}],"predecessor-version":[{"id":5585,"href":"https:\/\/quatang5sao.com\/en\/wp-json\/wp\/v2\/pages\/5584\/revisions\/5585"}],"wp:attachment":[{"href":"https:\/\/quatang5sao.com\/en\/wp-json\/wp\/v2\/media?parent=5584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}